AARFID™ support representatives typically respond to all support requests within 1 hour, during normal support hours of 8:00 am EST to 8:00pm EST.
However, if your company requires it, arrangements for 24/7 support can be made.

Support includes remote control sessions where our engineers access your system from wherever they are in the world.

As a standard part of its offerings, AARFID™ offers 24 hour break-fix service on all hardware as part the hardware maintenance package.